04.17.07

Won’t be doing business with ModernBill

Posted in General Interest at 1:10 am by stonecypher

So, I tried to set up ModernBill for a new business I’m starting on the side. I hit a fairly serious showstopper bug, that prevents me from so much as adding a product. Eight days have gone by, and the staff hasn’t said a single word.  Luckily, the product is only available encoded, so I can’t fix whatever their random bug is myself.  I’m a quarter of the way through the product evaluation period, and I can’t use the product.  I’ve contacted the company through email, through trouble tickets, through the forum and by thinking really, really hard at them.  Other users of theirs have expressed similar problems.

Despite loudly claiming that they are a support-active company, in eight days, they have ignored every single attempt I’ve made at contact.  They silently closed two seperate trouble tickets without a response.
I recommend against any of my readers ever doing business with ModernGigabyte in any fashion.